Mov-IX Help Center
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Welcome to Mov-IX! This help center provides comprehensive guidance for using our transportation platform.
Quick Navigation
Getting Started
What is Mov-IX?
Mov-IX is a transportation platform that connects cargo owners with truck owners and drivers across South Africa. Whether you need to ship goods or have truck space to offer, Mov-IX facilitates efficient and affordable transportation solutions.
Creating Your Account
To get started, you'll need to create an account and select your role(s):
- Truck Driver: Drive trucks for transportation companies
- Truck Owner: Own trucks and offer transportation services
- Sender: Ship goods and packages
- Recipient: Receive shipments
Tip: You can select multiple roles if applicable. For example, you can be both a Truck Owner and a Sender.
How to Book Transportation
Step 1: Search for Available Routes
On the homepage, use the "BOOKINGS" tab to search for available transportation:
- Select your departure city from the dropdown
- Choose your destination city
- Optionally filter by truck type
- Select your travel date
- Click "SEARCH" to find available routes
Step 2: Select a Route
Review the available routes and their details:
- Truck Type: The type of vehicle (e.g., Refrigerated, Flatbed)
- Service: The service type (Street to Street, Business to Business, etc.)
- Date: When the transportation is scheduled
- Rate: Cost per cubic meter (m³)
Step 3: Complete Your Booking
Click the "Book" button for your chosen route. You'll be redirected to the booking form where you'll provide:
- Recipient information
- Package details (weight, dimensions)
- Pickup and delivery addresses
- Special instructions
Important: You must be logged in to complete a booking. If you're not logged in, you'll be prompted to create an account or sign in.
How to Track Your Shipment
Finding Your Booking Reference
Every booking receives a unique reference number that starts with "MOV". You can find this reference:
- In your booking confirmation email
- In your dashboard under "My Bookings"
Using the Tracking Tool
To track your shipment:
- Go to the "TRACKING" tab on the homepage
- Enter your booking reference (e.g., MOV123456)
- Click "TRACK SHIPMENT"
Understanding Tracking Information
The tracking results will show:
- Booking Overview: Reference, status, and addresses
- Status Timeline: Current progress and expected next steps
- Shipment Details: Weight, dimensions, and delivery information
Note: If you can't find your booking, double-check the reference number or contact our support team.
Role-Specific Help
Getting Started
To access role-specific features, you'll need to:
- Create an Account: Click "REGISTER" and select your role(s)
- Verify Your Email: Check your email for account activation
- Log In: Use your credentials to access your dashboard
- Switch Roles: Use the role switcher to access different features
Frequently Asked Questions
Shipping costs are calculated based on:
- Route distance between origin and destination
- Package weight and dimensions (volumetric weight)
- Truck type and service level
- Additional services (insurance, express delivery)
The system automatically calculates costs when you search for routes.
We accept various payment methods:
- Credit cards (Visa, Mastercard, American Express)
- Mobile payments through PayFast
- Bank transfers (EFT)
- Cash on delivery (select routes only)
All payments are processed securely through PCI-compliant gateways.
Booking modifications depend on timing:
- 24+ hours before pickup: Free modifications
- Within 24 hours: May incur additional fees
- Cancellations: Full refund if cancelled 24+ hours in advance
Contact our support team to modify or cancel your booking.
We transport various types of cargo:
- General freight and packages
- Fresh produce (refrigerated trucks)
- Large cargo and pallets
- Furniture and household items
- Commercial goods
Restrictions: We cannot transport hazardous materials, illegal items, or items that pose safety risks.
To join as a truck driver or owner:
- Register for an account and select "Truck Driver" or "Truck Owner" role
- Complete your profile with required information
- For truck owners: Add company details and tax information
- For drivers: Select your employer organization
- Verify your account via email
Once approved, you'll have access to driver/owner features in your dashboard.
Contact Support
Get Help
Need assistance? Our support team is here to help.
- Email: hello@mov-ix.co.za
- Hours: Monday - Friday, 9:00 AM - 5:00 PM
- Response Time: Within 24 hours
This help center was last updated on September 04, 2026.
Need more help? Contact our support team or use the contact form on our homepage.