Refund Policy

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Truck Owner — you own or operate trucks and want to sell space on them. Register here first, then add your drivers from inside your account.
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Terms and Conditions

Effective Date: September 04, 2026

1. Acceptance of Terms

By using Mov-IX services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Service Description

Mov-IX provides logistics and moving services including but not limited to transportation of goods, furniture moving, and delivery services within South Africa.

3. User Responsibilities

Users are responsible for providing accurate information about items to be moved, ensuring items are properly prepared for transport, and being available at agreed pickup and delivery times.

4. Liability and Insurance

Mov-IX provides basic coverage for items during transport. Additional insurance may be available upon request. Our liability is limited to the terms outlined in our service agreement.

5. Payment Terms

Payment is due as agreed upon booking confirmation. Late payments may incur additional fees. All prices are in South African Rand (ZAR).

6. Prohibited Items

Mov-IX reserves the right to refuse transport of hazardous materials, illegal items, or items that may pose a safety risk.

7. Contact Information

For questions about these terms, contact us at:

Email: sales@mov-ix.co.za
Address: 123 Mov-ix Way, Johannesburg, South Africa

These terms and conditions were last updated on September 04, 2026.

1. Refund Eligibility

2. Cancellation Policy

3. Service Issues

4. Refund Process

5. How to Request a Refund