Privacy Policy

Last updated: 12 August 2026

1. Introduction and Scope

This Privacy Policy explains how Mov-IX ("we", "us", "our" or the "Company") collects, uses, stores, shares and protects your personal information when you use our website, platform and related services (the "Platform" or "Services").

We are committed to protecting your privacy and processing personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), and other applicable South African laws.

This Policy applies to all users of the Platform, including Shippers (persons who book transport of goods), Carriers (persons who offer transport services, referred to in our Terms and Conditions as "Mover/Shippers" and "Transporter/Carriers"), and visitors to our website.

2. Responsible Party and Information Officer

The responsible party (as defined in POPIA) for the processing of your personal information is:

MOVIX 2026/742342/07
Address: 104 Rapson Road, Berea, Durban, 4001
Email: sales@mov-ix.co.za

Our Information Officer (and, where appointed, any Deputy Information Officer) is responsible for overseeing compliance with this Policy and POPIA. Our Information Officer is Philip Sanan. You may contact the Information Officer at:

Email: privacy@mov-ix.co.za

3. What Personal Information We Collect

We collect the following categories of personal information, depending on how you use the Platform:

Identity and contact information:

Full name, email address, mobile telephone number
For Carriers: vehicle registration details, licence and permit information (as required for verification)

Transaction and booking information:

Pickup and delivery addresses, description of goods, dimensions, weight, special handling instructions
Booking history, quotes accepted, payment status and delivery confirmation records
Bank account details for Carriers (for payout of funds after confirmed delivery)

Technical and usage information:

IP address, browser type, device information, pages visited, referring URL
Cookies and similar tracking technologies (see section 10)

Communication records:

Messages sent via the Platform, support queries, complaints and feedback

Delivery recipient information:

Where a Shipper nominates another person to receive goods, we process that person's name, delivery address and contact number as provided by the Shipper. The Shipper confirms that they are entitled to share this information with us for delivery purposes.

We do not intentionally collect special personal information (as defined in POPIA, e.g. race, health, biometric data, criminal behaviour) unless you consent or another ground in section 27 of POPIA applies, and it is strictly necessary for a specific purpose.

4. Sources of Personal Information

We collect personal information from:

You directly (when you register, complete forms, book or offer services, or contact us)
Your use of the Platform (automatically collected technical data)
Third-party service providers (e.g. payment gateway confirmation of successful payment)

5. Why We Process Your Personal Information (Purposes)

We process personal information for the following specific purposes:

To create and manage your account and verify your identity (email and phone verification)
To enable Shippers and Carriers to find, book and perform transport services
To process payments securely via PayFast (or successor gateway), which collects funds
To communicate with you about bookings, delivery status, account matters and support
To prevent fraud, enforce our Terms and Conditions, and protect the security of the Platform
To comply with legal obligations (including tax, financial and regulatory requirements)
To improve the Platform, analyse usage and develop new features
To send service-related notices and, where you have consented, marketing communications
To transfer funds (less commission and transaction fees) upon successful delivery of goods as a transporter.

6. Legal Basis for Processing

We process personal information on the following lawful bases under POPIA:

Consent: where you have given us permission (e.g. marketing, optional cookies)
Contract: where processing is necessary to perform our agreement with you (account, booking facilitation, payment handling)
Legal obligation: where we must process information to comply with South African law
Legitimate interests: where processing is necessary for our legitimate interests (Platform security, fraud prevention, service improvement), provided those interests are not overridden by your rights

7. Is Provision of Information Mandatory or Optional?

Certain information is required for us to provide the Services (name, verified email, verified phone number, booking details, addresses and for Carriers, vehicle and bank details). If you do not provide this information we may be unable to create an account, process a booking, or release payment.

Other information (e.g. marketing preferences, optional profile details) is voluntary. You may choose not to provide it without affecting core functionality.

8. Who We Share Personal Information With

We share personal information only as necessary for the purposes set out above, with:

Carriers and Shippers: limited contact and booking details necessary for the selected party to perform or receive the transport service
Payment gateway (PayFast or successor gateway): to process payments securely
Hosting, IT and cloud service providers: who host or support the Platform under appropriate operator agreements
Professional advisers: lawyers, accountants and auditors where required
Regulators and law enforcement: where we are legally required to disclose information

We do not sell personal information. Where we use operators (service providers who process information on our behalf), we require them to process it only on our instructions and to implement appropriate security measures.

9. Cross-Border Transfers and Foreign Hosting

The Mov-IX Platform (including the website, databases and related systems) is hosted on cloud servers that may be located outside the Republic of South Africa (including, without limitation, in the United States of America or other jurisdictions). As a result, your personal information may be transferred to, stored on, and processed by servers and service providers outside South Africa.

Any such transfer is made in accordance with section 72 of POPIA. We rely principally on binding contractual safeguards with our hosting and other service providers that impose protections substantially similar to the conditions for lawful processing under POPIA, and on the fact that the transfer is necessary to conclude or perform our contract with you. We also require operators to maintain appropriate technical and organisational security measures under section 21 of POPIA.

If you have questions about specific transfers or the countries involved, please contact our Information Officer at privacy@mov-ix.co.za. Details of the categories of recipients and the countries in which they process personal information are available from the Information Officer on request.

10. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Platform, remember preferences, analyse traffic and improve performance. Essential cookies are necessary for the site to function. Analytics and marketing cookies (if used) are subject to your consent where required.

You can manage cookie preferences through your browser settings or any cookie consent tool we provide. Disabling certain cookies may affect Platform functionality.

11. Security Safeguards

We implement appropriate technical and organisational measures to protect personal information against loss, damage, unauthorised access, destruction or alteration. These include:

Secure HTTPS connections
Access controls and authentication (including verification of email and phone)
Encryption of sensitive data in transit and, where appropriate, at rest
Regular review of security practices
Staff and operator awareness of confidentiality obligations

No system is completely secure. You are responsible for keeping your login credentials confidential.

12. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (for example tax, accounting or dispute-resolution periods). Typical retention periods include:

Account and transaction records: for the duration of the account relationship plus a reasonable period thereafter (commonly up to 5 to 7 years for financial records)
Support and communication records: for a reasonable period after resolution of the matter
Marketing data: until you unsubscribe or withdraw consent

When information is no longer required we will securely delete or de-identify it.

13. Your Rights as a Data Subject

Under POPIA you have the following rights (subject to the limitations in the Act):

Access: to request confirmation of whether we hold your personal information and to obtain a copy
Correction: to request correction of inaccurate, incomplete or out-of-date information
Deletion / destruction: to request deletion of information that is no longer necessary or that was unlawfully processed
Objection: to object to processing on reasonable grounds relating to your particular situation
Restriction: to request restriction of processing in certain circumstances
Withdrawal of consent: where processing is based on consent, to withdraw it at any time (this does not affect prior lawful processing)
Complaint: to lodge a complaint with the Information Regulator

To exercise any of these rights, please contact our Information Officer at privacy@mov-ix.co.za. We may need to verify your identity before responding. Requests for access to personal information are handled in accordance with the Promotion of Access to Information Act 2 of 2000 ("PAIA") and our PAIA manual, available on the Platform and at our principal place of business; a prescribed fee may apply, and we will respond within 30 days as required by PAIA. We do not make decisions that have legal consequences for you based solely on automated processing of personal information, as contemplated in section 71 of POPIA.

You also have the right to lodge a complaint with the Information Regulator of South Africa:

Website: inforegulator.org.za
Email: POPIAComplaints@inforegulator.org.za
Postal address: P.O. Box 31533, Braamfontein, Johannesburg, 2017

14. Security Compromises (Data Breaches)

If we become aware of a security compromise that affects your personal information, we will notify the Information Regulator and, where required by POPIA, notify affected data subjects as soon as reasonably possible after discovery, providing information about the nature of the compromise and steps taken.

15. Direct Marketing

We will only send you direct marketing communications (e.g. newsletters, promotional offers) in accordance with section 69 of POPIA: with your consent (which we may request once, in the prescribed manner), or where you are an existing customer, your details were obtained in the context of a sale of a product or service, the marketing relates to our own similar products or services, and you were given a reasonable opportunity to object, free of charge, when your details were collected and in each communication. You may unsubscribe at any time by using the link in the communication or by contacting us.

Service-related messages (booking confirmations, delivery updates, account notices) are not marketing and will continue to be sent as necessary.

16. Children

The Platform is not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so that we can delete it.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change. We will give reasonable advance notice of material changes via the Platform or by email, consistent with the notice approach in our Terms and Conditions.

18. Contact Us

For any questions about this Privacy Policy or our processing of personal information:

Email (general): sales@mov-ix.co.za
Email (privacy / Information Officer): privacy@mov-ix.co.za

This Privacy Policy was last updated on 12 August 2026.

Last updated: 9 October 2026

These Terms and Conditions ("Terms") govern your access to and use of the Mov-IX website, platform, and related services (collectively, the "Platform" or "Services") trading as Mov-IX.

By registering an account, accessing, browsing, or using the Platform, or by booking or offering any transport service through it, you agree to be bound by these Terms. If you do not agree, do not use the Services.

Important notice under the Consumer Protection Act 68 of 2008 ("CPA")

Certain clauses below limit our risk or liability, require you to assume risk or liability, impose an indemnity, or contain acknowledgements of fact. These are specifically drawn to your attention in accordance with section 49 of the CPA. Please read them carefully before accepting these Terms. They appear in bold for emphasis: see in particular clause 5.3 (risk in the goods), clause 9.1 (exclusion of liability), clause 9.2 (limitation of liability) and clause 9.5 (indemnity).

1. Definitions

"Transporter"/"Carrier" means any independent truck, van, flatbed or any other vehicle owner/operator who registers on the Platform to offer transport services.
"Mover"/"Shipper" means any person who uses the Platform to request or book the transport of goods.
"User" means any Transporter/Carrier, Mover/Shipper or other person who accesses or uses the Platform.
"Shipment" means the goods to be transported from the collection address to the delivery address as booked through the Platform.
"Platform Fee" means the fee charged by Mov-IX for facilitating the transaction, displayed at the time of booking and deducted from the amount payable to the Transporter/Carrier. The Platform Fee is refundable where a booking is cancelled through no fault of the Mover/Shipper.
"Business Day" means any day other than a Saturday, Sunday or public holiday in the Republic of South Africa.

2. Nature of the Service: Intermediary Only

2.1 Mov-IX operates an online community Platform that enables independent Transporter/Carriers to advertise available routes, capacity and services, and enables Mover/Shippers to search for, select and book such services.

2.2 We are a pure intermediary / facilitation platform. We do not:

own, operate, control or provide any vehicles;
employ or control any Transporter/Carriers;
take possession of, handle, store, load, unload or transport any goods;
act as a Transporter/Carrier, freight forwarder, logistics provider, insurer or agent of either party in the performance of the transport itself.

2.3 The contract of carriage is formed directly between the Mover/Shipper and the selected Transporter/Carrier. Mov-IX is not a party to that contract of transport/carriage.

2.4 Our role is limited to:

providing the matching on the advertising Platform;
facilitating the quotation and booking process;
collecting payment securely via PayFast (or such other payment gateway as we may use);
instructing the payment gateway to hold the funds and release them to the Transporter/Carrier (less any Platform Fee) after confirmed delivery completion, in accordance with clause 6. Refer to "Payfast Pricing" at the end of this document.

3. Acceptance and Eligibility

3.1 By creating an account or using the Services you confirm that you are at least 18 years old, have full legal capacity, and (if registering as a Transporter/Carrier) are lawfully entitled to operate the vehicle for commercial hire or reward under South African law.

3.2 Registration requires a valid South African mobile number and email address. We will send verification codes/links. You must complete verification before full access is granted.

3.3 You are responsible for keeping your login credentials confidential and for all activity under your account.

3.4 These Terms apply to both consumers and business users. Where you are a consumer for purposes of the CPA (a natural person, or a juristic person whose asset value or annual turnover is below the threshold determined under section 6 of the CPA, currently R2 million), nothing in these Terms excludes, limits or overrides any right you have under the CPA, and these Terms must be read subject to the CPA.

4. Transporter/Carrier Registration and Obligations

4.1 Transporter/Carriers must provide accurate vehicle, route, capacity, pricing and contact details and keep them current.

4.2 Transporter/Carriers remain solely responsible for:

holding all required licences, permits, roadworthy certificates and insurance;
the safe loading, securing, transport and unloading of goods;
compliance with all road traffic, dangerous goods and other applicable laws;
any loss, damage or delay caused to the Shipment or third parties.

4.3 Transporter/Carriers acknowledge that they are independent contractors and not employees, agents or partners of Mov-IX.

4.4 Mover/Shippers must satisfy themselves as to a Transporter/Carrier's suitability before booking.

5. Mover/Shipper Responsibilities

5.1 Mover/Shippers must provide accurate descriptions of the goods (nature, dimensions, weight, value, special handling requirements), pickup and delivery addresses, and contact details.

5.2 Mover/Shippers are solely responsible for:

packing and preparing goods adequately for transport;
being present (or arranging a responsible adult) at the agreed pickup and delivery times;
declaring any high-value, fragile, hazardous or prohibited items;
obtaining any required permits or documentation for the goods.

5.3 Risk in the goods passes to the Transporter/Carrier while the goods are in the Transporter/Carrier's custody, and passes to the Mover/Shipper (or nominated recipient) on acceptance of delivery. Mov-IX does not at any time take custody of, or bear any risk in, the goods.

5.4 Cargo declaration. When making a booking the Mover/Shipper must select, from the list shown on the Platform, the type of cargo being shipped (Non-Hazardous Material, Hazardous Material, Liquid – Hazardous, Liquid – Non-Hazardous, Livestock, Animal Feed, or Very Fragile (Glass or other)); must describe the cargo where the Platform asks for a description (which it does for every type other than Non-Hazardous Material); and must confirm, by ticking the declaration on the booking form, that the cargo has been described accurately and in full, that it contains no firearms or explosives, and that the Mover/Shipper has read the notices on the booking form. The declaration is recorded with the booking, together with the date and time at which it was made, and is shown to the Transporter/Carrier and to the driver.

5.5 Failure to disclose a Hazardous item or livestock will result in legal action being taken against the Mover/Shipper. A Mover/Shipper who does not disclose Hazardous Material, hazardous liquids or livestock, or who describes cargo inaccurately, is in breach of these Terms and remains liable, under the indemnity in clause 9.5, for all loss, damage, fines and costs that result. The Transporter/Carrier and Mov-IX may refuse, stop or cancel the carriage of cargo that has not been declared, or has been declared inaccurately.

6. Booking, Pricing and Payment

6.1 Prices displayed are estimates or fixed quotes provided by Transporter/Carriers (or generated via the Platform algorithms based on Transporter/Carrier input). Final price is confirmed at booking. All prices are in South African Rand (ZAR). Where a Transporter/Carrier is a registered VAT vendor, VAT is included in the quoted carriage price and the Transporter/Carrier is responsible for issuing any tax invoice for the carriage; where a Transporter/Carrier is not a VAT vendor, no VAT applies to the carriage price. Mov-IX issues a tax invoice only for its Platform Fee, where applicable.

6.2 Payment is processed securely through PayFast (or successor gateway). Funds are collected and held by the payment gateway pending delivery confirmation; Mov-IX does not itself hold User funds. Please see "Payfast Pricing" at the end of the terms document.

6.3 Upon confirmed successful delivery (via the Platform process or other verification we accept), the payment gateway will be instructed to release the Transporter/Carrier's portion of the funds (less our Platform Fee of: 30% of the booking price and Payfast transaction pricing) to the Transporter/Carrier's nominated bank account within 2 (two) Business Days. Delivery is confirmed when the Mover/Shipper (or nominated recipient) confirms receipt on the Platform, or when proof of delivery is uploaded and no dispute or claim under clause 8.5 is raised within 48 hours of upload. Where a claim is notified under clause 8.5 before release, we will treat the payment as disputed and deal with the funds in accordance with clause 6.4.

6.4 If delivery is not completed, is disputed, or the Shipment is cancelled in accordance with these Terms, we will deal with the funds in accordance with the cancellation/refund rules below or as directed by a competent authority.

6.5 Chargebacks, payment disputes or fraudulent transactions may result in suspension of accounts and recovery of amounts from the responsible User.

7. Prohibited and Restricted Items

7.1 The following may not be transported via the Platform:

illegal goods, drugs, weapons, explosives, stolen property;
hazardous materials, dangerous goods, chemicals, radioactive materials (unless the Transporter/Carrier is specifically licensed and has agreed in writing);
live animals (except as expressly agreed);
cash, bullion, jewellery, precious stones, negotiable instruments of high value, or other high-risk items unless specifically declared and accepted by the Transporter/Carrier with appropriate insurance.

7.2 We and/or the Transporter/Carrier reserve the right to refuse any Shipment that poses a safety, legal or practical risk.

7.3 No firearms or explosives may be shipped using Mov-IX. Failure to abide by this rule will result in Mov-IX reporting the items to the South African Police Service (SAPS) or the relevant authority.

7.4 Hazardous Material, Liquid – Hazardous and Livestock may be booked only if they are declared as such under clause 5.4. A load declared in one of these categories is flagged to the Transporter/Carrier and to the driver. Declaring a load does not oblige a Transporter/Carrier to carry it: the Transporter/Carrier remains responsible, under clause 4.2, for holding the licences and permits that the load requires, and may refuse or cancel the booking under clause 7.2.

8. Cancellation, Non-Performance and Refunds

8.1 Cancellation rights and any applicable fees are set out in the cancellation schedule published on the Platform and displayed at the time of booking. Any cancellation fee will be a reasonable charge as contemplated in section 17 of the CPA, determined with regard to the timing of the cancellation and the Transporter/Carrier's reasonable losses.

8.2 No general cooling-off right applies to a confirmed booking for transport on a specific date or within a specific period, as such services are excluded from the cooling-off right in the Electronic Communications and Transactions Act 25 of 2002 ("ECTA") by section 42(2)(j) of ECTA. Consumers retain the right under section 17 of the CPA to cancel an advance booking, subject to a reasonable cancellation fee, and the section 16 CPA cooling-off right where the booking results from direct marketing.

8.3 If a Transporter/Carrier fails to collect or deliver as agreed without valid reason, the Mover/Shipper may request a refund of amounts paid, including the Platform Fee. We will investigate and decide in good faith.

8.4 Refunds, where due, will be processed via the original payment method within 10 (ten) Business Days.

8.5 Any claim for loss of or damage to goods should be noted at delivery where reasonably possible and must be notified via the Platform within 3 (three) Business Days of delivery. Such claims lie against the Transporter/Carrier under the contract of carriage. Mov-IX will provide reasonable assistance, including booking and delivery records, to enable the claim to be pursued.

9. Liability, Insurance and Indemnity (Important: CPA s 49 notice)

This section contains clauses of the kind referred to in the section 49 notice at the start of these Terms. Please read this section together with that notice.

9.1 To the maximum extent permitted by South African law, and except to the extent that the loss is caused by our own fraud, gross negligence or wilful misconduct, Mov-IX accepts no liability for:

any loss, damage, destruction, theft, delay or deterioration of any goods;
any acts, omissions, negligence or misconduct of any Transporter/Carrier or Mover/Shipper;
any personal injury, death or property damage arising from the transport;
any failure of a Transporter/Carrier to perform the carriage;
any indirect, consequential, special or economic loss (including loss of profit, business or opportunity).

9.2 Our total aggregate liability to any User arising out of or in connection with the Platform or these Terms (whether in contract, delict or otherwise) is limited to the Platform Fee paid by, or deducted in respect of, that User in respect of the specific transaction giving rise to the claim, or R1 000, whichever is the greater.

9.3 Nothing in these Terms excludes or limits liability for fraud, gross negligence, or any other liability that cannot lawfully be excluded under the CPA or other mandatory South African law.

9.4

Mov-IX does not insure goods on behalf of Mover/Shippers – moving/shipping is done at the user's own risk.
Mover/Shippers are strongly advised to arrange their own all-risk transit insurance through any of the registered insurance companies who cover such risk. Mov-IX does not provide insurance cover for goods at this stage. We reserve the right to include insurance cover through a registered FSP in the future.
Transporter/Carriers are responsible for their own vehicle and public liability insurance.

9.5 Each User indemnifies and holds Mov-IX, its directors, employees and agents harmless against all claims, losses, damages, costs and expenses arising from:

the User's breach of these Terms;
the User's negligence or wilful misconduct;
any claim by a third party arising from the User's use of the Platform or the transport of goods;
any inaccurate information provided by the User.

This indemnity applies only to the extent that the relevant claim, loss or damage was caused by the User, and does not apply to the extent caused by Mov-IX's breach, fraud, gross negligence or wilful misconduct.

10. Intellectual Property and Platform Use

10.1 All content, software, branding and technology on the Platform remain our property or that of our licensors.

10.2 You may use the Platform only for lawful purposes and in accordance with these Terms. You may not scrape, reverse-engineer, disrupt or misuse the Platform.

10.3 You retain ownership of content you upload to the Platform (including proof of delivery, photographs, ratings and reviews) and grant Mov-IX a non-exclusive, royalty-free licence to use that content to operate the Platform, process bookings, resolve disputes and improve the Services.

11. Privacy and POPIA

11.1 Personal information is processed in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and our separate Privacy Policy (available on the Platform). We process personal information where necessary to conclude and perform our contract with you, to comply with law, or to pursue legitimate interests (including verification, payment processing, dispute resolution and Platform security), and with your consent where the law requires consent (including for direct marketing). The Privacy Policy sets out full details, including the Information Officer's contact details.

11.2 The Platform (including the website, databases and related systems) is hosted on cloud servers that may be located outside South Africa. Your personal information may therefore be transferred to, stored on and processed by servers outside South Africa. Any such transfer is made in accordance with section 72 of POPIA, on the basis of contractual safeguards imposing protections substantially similar to POPIA and because the transfer is necessary to perform our contract with you. Full details are set out in the Privacy Policy found on the website.

12. Suspension and Termination

We may suspend or terminate any account or access immediately if you breach these Terms, provide false information, engage in fraudulent activity, or where required by law or reasonably necessary to protect the integrity or security of the Platform. Except in cases of fraud, unlawful conduct or serious risk, we will give you reasonable notice and an opportunity to remedy the breach before suspension or termination. Funds relating to Shipments in progress will be dealt with in accordance with clause 6. Outstanding obligations (including payment release rules) survive termination.

13. Dispute Resolution

13.1 In the first instance, Users should attempt to resolve disputes between Mover/Shipper and Transporter/Carrier directly. We may (but are not obliged to) assist in facilitating communication.

13.2 Any dispute between a User and Mov-IX arising out of these Terms shall first be referred to good-faith negotiation. If unresolved within 30 days, either party may refer the matter to arbitration in accordance with the Arbitration Act 42 of 1965 under the rules of the Arbitration Foundation of Southern Africa (AFSA), held in South Africa in English before a single arbitrator, or approach the courts. A consumer is not obliged to arbitrate and may pursue any statutory remedy or approach the courts instead.

13.3 Consumers retain all rights to approach the National Consumer Commission, Consumer Tribunal, the Consumer Goods and Services Ombud (www.cgso.org.za) or other statutory bodies.

14. Governing Law and Jurisdiction

These Terms and any dispute arising from them are governed by the laws of the Republic of South Africa. Subject to clause 13, the courts of South Africa have exclusive jurisdiction.

15. Changes to Terms

We may update these Terms from time to time. We will give at least 15 days' notice of material changes via the Platform or email. If you do not accept the revised Terms, you may close your account before the effective date; bookings already confirmed remain subject to the Terms in force when they were made. Continued use after the effective date constitutes acceptance of the revised Terms.

16. General

16.1 If any provision is held invalid or unenforceable, the remaining provisions continue in full force.

16.2 These Terms (together with the Privacy Policy and any specific booking confirmation) constitute the entire agreement between you and Mov-IX regarding the Platform.

16.3 No waiver of any breach is effective unless in writing.

16.4 Neither party is liable for failure or delay in performance caused by events beyond its reasonable control (including natural disasters, strikes, riots, power or network failures, or acts of government), provided the affected party notifies the other and resumes performance as soon as reasonably possible. This clause does not affect a consumer's statutory rights.

16.5 Users may not solicit, accept or make payment for any transport service introduced through the Platform outside the Platform with the intention of avoiding the Platform Fee. We may recover the Platform Fee that would have been payable and may suspend or terminate accounts involved in circumvention.

16.6 Notices under these Terms may be given via the Platform, by email to the address on the User's account or, to Mov-IX, to the contact details in clause 17. A notice is deemed received on the first Business Day after it is sent.

16.7 We may cede, delegate or assign our rights and obligations under these Terms to a successor of the Platform business on notice to you, provided your rights are not materially prejudiced. You may not cede or assign your rights or obligations under these Terms without our prior written consent.

16.8 You consent to receiving communications and concluding transactions electronically. Electronic records and communications satisfy any requirement in these Terms that a notice, waiver or agreement be in writing, as contemplated in ECTA.

17. Contact Information

For questions about these Terms:

Email: sales@mov-ix.co.za
Website: www.mov-ix.co.za
Registered company name and registration number: MOVIX 2026/742342/07
Address: 104 Rapson Road, Berea, Durban, 4001
Telephone: 063 501 2251
Complaints: complaints@mov-ix.co.za. We will acknowledge complaints within 2 Business Days and respond within 15 Business Days. Unresolved consumer complaints may be referred to the Consumer Goods and Services Ombud (www.cgso.org.za) or the National Consumer Commission.

Payfast Pricing

Standard Payouts: A flat fee of R8.70 is charged every time you move money from your Payfast Merchant Dashboard to your bank account.

Immediate Payouts: If you need funds instantly, the fee is 0.8% of the payout value (with a minimum charge of R14.00).

Refunds: Processing a refund back to a customer incurs a flat charge of R2.00.

Payment Method	Transaction Fee (Excl. VAT)
Credit & Cheque Card (Visa, Mastercard)	3.2% + R2.00
Apple Pay & Samsung Pay	3.2% + R2.00
Instant EFT / Capitec Pay	2.0% (Minimum R2.00)
Debit Card	3.5% + R2.00
SnapScan & Masterpass	3.5% + R2.00
Zapper	4.5% + R5.00
SCode (In-store cash payment)	4.5% + R5.00
Mobicred	3.2% + R0.00
American Express	3.2% + R2.00
QR Code Apps	3.5% + R2.00
RCS Store Card	3.2% + R2.00

These Terms and Conditions were last updated on 12 August 2026.